Reservations Terms & Conditions

Kindly take note* all bookings and purchases shall be made in Malaysian Ringgit (MYR) on the date of the said transaction.

Air tickets

Tour package

Cruises Packages

Hotel Reservations

Itinerary Planning

Value Added Services

Terms and Conditions

The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be nonendorsable, non-reissuable, non-refundable and non-reroutable. 

A deposit of 25% of the tour fare per person must be paid as reservation fee. A top-up payment may required, if applicable, in accordance to with the respective airline’s terms and conditions. Chartered flights will be subject to higher reservation fee. The balance is due within 14 days before the date of departure for FIT tour packages and 21 days for group tours. Failure to pay the balance on time may lead to the cancellation of your reservation and loss of your deposit.

  • For FIT Tour Packages
    After tour confirmation, any changes to the reservation will cost RM50.00 per person per change. No changes allowed within 8 working days before departure. Changing the whole reservation counts as a cancellation and is subject to the cancellation policy.
  • For Group Tour Packages
    After tour confirmation, no changes can be made within 14 days before departure. Requests for changes must comply with airline conditions.

For FIT Tour Packages

  • Cancellation of reservation must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 30 working days* or more before the date of departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever is lower) per person will be levied.
  • If notice of cancellation is received 29 days or less before the date of departure the following charges will apply:-
    15 – 29 working days* before the date of departure – Forfeiture of 50% of deposit paid
    8 – 14 working days before the date of departure – 20% of tour fare
    3 – 7 working days before the date of departure – 40% of tour fare
    2 working days or less before the date departure – 100% of tour fare

For Group Tour Packages

  • Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 days or more before the date of departure, a minimum administrative fee of RM30.00 per person or 2% of the tour fare per person (whichever is higher) will be levied.
    If notice of cancellation is received 44 days or less before the date of departure the following charges will apply:-
    22 – 44 working days before the date of departure – Forfeiture of tour Deposit
    15 – 21 working days before the date of departure – 35% of tour fare
    08-14 working days* before the date of departure – 50% of tour fare
    03-07 working days* before the date of departure – 75% of tour fare
    02 working days* or less before the date of departure – 100% of tour fare
  • The respective airline’s cancellation policy on special promotion fares shall apply in addition to the cancellation charges as set out in clause above. (Note: The airline ticket is restricted and subject to the Airline’s terms and conditions. It may be non-endorsable, non-reissuable, non-refundable and nonreroutable. Any alteration in routing or change of date of travel by any passenger is solely at his/her own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred). If you are unable to travel due to medical reasons / death of passenger or immediate family member, please submit all the supporting documents to the travel agent that you have made the booking with. Upon receipt of the supporting documents, your refund request will be reviewed. (Definition of immediate family : one’s parents, spouse, dependent children)
  • For FIT Tour Packages
    The company reserves the right to cancel the tour due to any act of GOD, war, strike, riot or order from the Government of Malaysia which is beyond its control. The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternatives tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger. 
  • For Group Tour Packages
    The company reserves the right to cancel the tour due to any act of GOD, war, strike, riot or order from the Government of Malaysia which is beyond its control. The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger. In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:
    8-14 working days before the date of departure – Full refund of the tour fare and a compensation of RM50.00 per person
    1-7 working days before the date of departure – Full refund of the tour fare and a compensation of RM75.00 per person
    On date of departure – Full refund of the tour fare and a compensation of RM100.00 per person.

Tour Members’ Responsibilities

    A tour member must have: –
  • An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to country of origin;
  • The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.

Company’s Responsibilities

    The Company undertakes to: –
  • Advise tour members on what documentation is required;
  • Wherever possible, assist passengers in obtaining the necessary visa. However, the company cannot guarantee the approval of any visa application.

Relevant Fees and Charges
Service charges and visa fees levied shall be borne entirely by the tour members..

Rejection of Visa or Travel Documents
If for any reason, the application for visa or necessary exit permit is rejected, a refund of the tour fare will be made less administrative fees.

Refusal Entry
The company shall not be held responsible or liable for any expenses, reimbursement or refund of the tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behaviour and activities are considered to be detrimental by foreign government.

Prices shown are current at the time of publication. Tour information and the price list form part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.

The company covenants for the following to be included in the tour fare:
(a) Return air ticket, not including all airport taxes and whatever applicable taxes.
(b) Hotel accommodation, based on:
   (i) Twin sharing basis (two persons to a room);
   (ii) Single supplement (person staying alone – the person concerned must pay the single supplement); and
   (iii) Triple sharing (three persons traveling together).
For a group of three persons, accommodation is based on a triple sharing basis where applicable. The child tour fare as advertised is based on a child who is 2 years but not more than 12 years of age, sharing a twin room with two adults.
(c) All meals, sightseeing and other items as specified in the itinerary.
(d) All sightseeing tours and transfers are based on sit-in coach basis.

Items not included in the tour fare are:
(a) Laundry;
(b) Food and beverages not on regular menu;
(c) Optional excursions;
(d) Porter-age at airport and hotels; and
(e) All items of a personal nature.

No refund or reduction will be made to any member in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare but not utilized by the tour member due to personal reasons.

Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage aboard the aircraft. The travel agent will advise passengers on the conditions. Passengers are required to purchase adequate insurance coverage. You are entitled to check in one baggage not exceeding twenty (20) kilograms and one (1) hand-carried bag not exceeding seven (7) kilograms and/or subject to individual airline’s baggage allowance. Excess baggage charge must be paid by the tour member upon check-in. The company will not be responsible for the loss, damage or theft of any item(s) belonging to tour members throughout the duration of the tour.

Airline schedules or local conditions may require sightseeing tours, hotels and routes to be changed. Should this occur, the company shall make alternative arrangements subject to local conditions.

The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort of enjoyment, of others on the tour. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company’s sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.

The Company and its associated agents shall be held responsible for services provided with regard to transportation, accommodation, entertainment and meals, as indicated in their brochures. The company shall be required to pay appropriate compensation as determined by the Commissioner of Tourism in cases where, after an investigation, the Commissioner is satisfied that the services provided were not as stated in the brochure and in the agreement.

All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage.